Emergency? Call 1-800-ALLIANT (800-255-4268)

Agency Assistance Center (Energy assistance agencies only)

This section of the website outlines assistance for public agencies only. Customers can view assistance programs or contact us at 1-800-255-4268.

To help streamline the application and funding process, Alliant Energy's online Agency Assistance Center provides energy assistance agencies with instant and secure access to view and update customer information.

How does it work?

Instead of phoning our call center, agency staff can complete necessary tasks online quickly and easily.

Some of the convenient services include:

  • Viewing a customer's usage and payment history;
  • Viewing a customer's disconnect history;
  • Entering a promise to pay agreement; and
  • Entering other comments on customers' accounts.

Assistance Center is free of charge to agencies who partner with Alliant Energy.

Already registered?

Log in to the Agency Assistance Center

Interested in signing up?

Agencies need to register for access and complete a short training session prior to using the Agency Assistance Center.

To get started, just submit the online request form; we'll respond within two business days.

Need help or more information?

For support with the online Agency Assistance Center: