Emergency? Call 1-800-ALLIANT (800-255-4268)

FAQs - Customer Service

See answers to frequently asked questions about customer service topics.

Can I find my account information online?

Yes! Alliant Energy provides access to your account information 24 hours day once you sign up for online access.


How do I start or stop service?

Residential customers can start, stop or transfer utility service online.


How do I report a power outage?

 

To make reporting a power outage more convenient, we offer a special Outage Reporting Hotline at 1-877-740-5050. This 24-hour automated hotline can handle hundreds of calls a minute, so no matter how severe the storm, you can notify us quickly and easily. 

Customers with a US Cellular®  phone can simply dial #255 to reach the Hotline.

You can also report an electric outage online and view a summary of known electrical outages in your area.


How do I determine what my usage has been?

Log in to the Manage My Account section of our web site to view your 18-month history of your costs and energy usage.

Do you have interpreters for people who don't speak English?

If English isn't your primary language, don't worry. We can provide an interpreter for Spanish and other languages. Just call our Customer Service Center at 1-800-ALLIANT (1-800-255-4268) and we'll connect you to someone fluent in your language.

For our Spanish speaking customers, we also feature a page on our web site - Información en español - that offers translated customer brochures available to view or download.


I'm new to the area - how can I learn more about Alliant Energy?

Just read through our customer handbook to see how our convenient programs can help you manage your energy costs and keep your family safe:


What self-service options do I have when calling 1-800-ALLIANT?

If you prefer to use the phone, our automated voice response system allows you to report an outage, make a payment, check your account balance and more!

I've contacted Alliant Energy and my issue is unresolved. Who can I contact?

If you have a concern about your service, please call 1-800-ALLIANT or email customercare@alliantenergy.com. If you have already contacted us and your concern remains unresolved, you may email Gregg Lawry, our Vice PresidentCustomer Service. To assist us in responding to you in a timely manner, please include your name, address and phone number.