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FAQs - Billing

See answers to frequently asked questions about billing.

Why do my monthly bill amounts fluctuate?

Billed amounts often fluctuate because your utility use differs from month to month. Factors that affect utility use include weather, number of people in the household, new or additional appliances, or vacations.

Your billed amounts can also fluctuate for other reasons, such as gas supply market adjustment costs, changes in distribution service charges and rates, refunds or surcharges, or differences in the number of days in the billing period.


Was my bill paid on time?

To see if your bill was paid on time, navigate to Manage My Account. The Account Summary section on that page shows the current amount due and the due date as well as the last payment made and date it was posted to your account.

What is my current balance?

To see your current account balance, navigate to the Manage My Account section. Your account balance, payment due and due date is displayed in the Account Summary block on that page.