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If you're having trouble making ends meet and can't pay your bill in full, call us right away. We can help you set up a payment arrangement to pay past-due bills over an extended period of time.
You can request a payment extension by logging into your account online. After logging in, select Payment Extension from the left hand menu.
Call us at 1-800-ALLIANT (800-255-4268).
Please do not email your request for an extension or payment arrangement.
We'll work with you to determine a manageable payment amount and schedule, considering such factors as:
If you're on a limited income, we may also refer you to a community action agency for energy assistance.
To avoid service disconnection, it is very important to take action on past due bills immediately.
Understanding your rights
The rules for utility service disconnection are set by state regulatory agencies. The handbooks below provide details about your rights and obligations as an Alliant Energy customer, questions and answers about disconnection and information on energy assistance programs.
For Iowa Interstate Power & Light customers:
Rights & Responsibilities to Avoid Shutoff of Gas and/or Electric Service for Non-Payment [PDF]
For Minnesota Interstate Power & Light customers:
Rights & Remedies to Avoid Disconnection and the Minnesota Cold Weather Rule [PDF]
For Wisconsin Power & Light customers:
A Guide to Your Rights [PDF]