Making a Payment Arrangement

If you're having trouble making ends meet and can’t pay your bill in full, contact us right away. Our consultants can help you set up a payment arrangement to fulfill your obligation over an extended period of time.

Request a payment arrangement online through Your Account

-OR-

Call our Customer Service Center at 1-800-ALLIANT (1-800-255-4268)

We’ll work with you to determine a manageable payment amount and schedule, considering such factors as:

• Your ability to pay
• The size of your past due bill
• How long your bill has been past due
• Your payment history
• Reasons your bill is past due

If you’re on a limited income, we may also refer you to a community action agency for energy assistance.

Please do not e-mail your request for a deferment or payment arrangement – using our online request form or calling our Customer Service Center will ensure that your promise to pay is noted on your account right away.

If you can pay your past due bill in full, you can make a one-time payment over the phone or Internet with our Speedpay® payment option.