Disconnected service

Before being reconnected, you will need to pay your past due balance or set up a payment arrangement.

Not sure if you have a past due balance? Check in My Account.

Once you've made a payment for the required past due amount or set up a payment arrangement, no further action is needed from you. A reconnection fee will be applied to your next bill.

If your gas is turned off or your meter is located inside, then you will need to call 1-800-ALLIANT (800-255-4268) to schedule a reconnect appointment.

Iowa customers

electric	remote connect meter	no remote connect meter
	$17.00 fee (+ tax)	$73.00 fee (+ tax)

 

gas	8 a.m.—4 p.m. Monday—Friday (Excluding Holidays)	After 4 p.m. or on Weekends
	$56.00 fee (+ tax)	$123.00 fee (+ tax)

Note: All reconnect fees are charged per meter. Applicable taxes apply.

Wisconsin customers

electric or gas	8 a.m.—4 p.m. Monday—Friday (Excluding Holidays)	After 4 p.m. or on Weekends
	$30.00 fee (+ tax)	$70.00 fee (+ tax)

Note: All reconnect fees are charged per meter. Applicable taxes apply.

Iowa customers

Same day in many cases, next business day in others. 

We’re gradually installing meters with remote connection capabilities for all customers. This means we can reconnect service the same day in many cases. In Iowa, nearly all customers have remote connection capability.

• If you have a remote connect meter, we reconnect service on the same day.
• If you don’t have a remote connect meter, we reconnect service:
  • April 2 – October 31: The same day if you make a payment before 7 p.m.
  • November 1 – April 1: The same day, no matter what time you make a payment. 

Wisconsin customers

Same day in many cases, next business day in others. 

We’re gradually installing meters with remote connection capabilities for all customers. This means we can reconnect service the same day in many cases. In Wisconsin, some customers have remote connection capabilities and we’re continuing these installations.

• If you have a remote connect meter, we reconnect service on the same day.
• If you don’t have a remote connect meter, we reconnect service the next business day after we’ve received payment.

If someone living at your home has a serious health condition

Step 1: Contact us if you think someone in your home has a health condition that could be impacted if electric or gas service is disconnected.

Step 2: Contact your doctor or a public health official.

Step 3: Ask the doctor or public health official to contact us by phone to discuss your need for utility service and that shutting of your service would pose a health risk for a person living at your home.

Step 4: We review the circumstances. If approved, your service will stay connected for 30 days. This 30-day delay gives you time to arrange a payment or find other living arrangements for the person with the medical condition. After 30 days, your service may be shut off if payment arrangements have not been made.

During winter

Iowa: Service will not be disconnected if the weather is forecasted to be 20 degrees Fahrenheit or colder within the next 24 hours.

Wisconsin: Service is generally not disconnected from November 1 – April 15.

During periods of extreme heat

Service will not be disconnected if a heat advisory, heat warning or heat emergency has been issued for the area.